Committed to ensuring all pets can receive emergency care throughout the COVID-19 crisis.
Continuing access to emergency care when pets need it.
Northside Emergency Veterinary Service (NEVS) is committed to ensuring all pets can receive emergency care throughout the COVID-19 crisis. When your local veterinarian is closed, Northside Emergency Veterinary Service will be available to enable all pets to have access to emergency veterinarian services when they need it.
To help slow the spread of Covid-19 and to protect our clients, staff and the wider community, we have put strict new protocols in place.
Please call us prior to coming to the hospital. When you contact us, we will ask you the following questions:
- Are you under quarantine or self-isolating?
- Have you been overseas in the last 14 days?
- Have you been in contact with someone who has a confirmed diagnosis of Covid-19?
- Do you have any of the following symptoms:
- Shortness of breath
- Sore throat
If you answer YES to any of these questions, we ask that someone else bring your pet to our hospital if possible. If not be reassured we will work with you to ensure your pet gets the care it requires.
Our team will explain the new procedure for contactless consultations over the phone.
Consultations, Admissions and Discharges
Consultations, admissions and discharges are now performed with no face-to-face contact between you and our veterinarians. The hospital is a dedicated staff only area. Once you arrive at the hospital, we request that you call us from your car and our team will direct you how to safely hand over your pet. One of our veterinarians will then call you to discuss your pet’s problems and treatment plan over the phone. Payments must be made by credit card over the phone or electronic funds transfer to avoid the handling of cash.
Please rest assured that through all this, your pet’s care and comfort is of the highest priority, and they will still receive the same level of professional attention and treatment they need to get them back on the road to health.
Within the Hospital
We have split our hospital staff into seven teams who have no direct contact with each other. The hospital is stringently disinfected in between each team hand over. All hospital rounds between teams are performed via a teleconference. This is to ensure if one team member becomes sick, only their team will need to isolate and the hospital can remain operational. All team members are temperature checked prior to work and must leave the building immediately should they have a fever.
We appreciate your understanding and cooperation during this difficult and unprecedented time.